Privacy Policy

1. Introduction

Zany's Play World ("we," "us," or "our") operates the website at zanysplayworld.com and book.zanysplayworld.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our booking services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and mailing address
• Booking Information: Party date, time, guest count, and special requests
• Child Information: Birthday child's name and age for party bookings
• Payment Information: Credit card details (processed securely by Stripe)
• Waiver Information: Parent/guardian name, digital signature, and emergency contact details

3. How We Use Your Phone Number

When you provide your phone number during the booking process, we may use it to:

• Send SMS/text message confirmations of your booking
• Send reminder notifications about your upcoming party (typically 1 week and 1 day before)
• Notify you of important changes or updates to your booking
• Contact you regarding your booking if we cannot reach you by email
• Send notifications if a waitlisted time slot becomes available

Message Frequency: Message frequency varies based on your booking activity. You may receive 2-5 messages per booking.

Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance. Standard message and data rates may apply.

4. Third-Party Services

We use the following third-party services to operate our booking system:

• Stripe: For secure payment processing. Your payment information is sent directly to Stripe and is never stored on our servers. See Stripe's Privacy Policy.
• Twilio: For sending SMS/text message notifications. See Twilio's Privacy Policy.
• Resend: For sending email confirmations and reminders. See Resend's Privacy Policy.
• Supabase: For secure database hosting. See Supabase's Privacy Policy.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Booking Records: Retained for 7 years for tax and legal purposes
• Signed Waivers: Retained for 7 years or until the child reaches age 21, whichever is later
• Stored Waivers (for quick check-in): Retained for 1 year from the date of signing
• Payment Records: Retained according to Stripe's data retention policies

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Secure, encrypted database storage
• PCI-compliant payment processing through Stripe
• Regular security audits and updates

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications
• Opt out of SMS notifications by replying STOP

8. Children's Privacy

Our booking services are intended for use by adults (parents/guardians) booking parties for children. We do not knowingly collect personal information directly from children under 13. The child information we collect (name and age) is provided by the parent/guardian making the booking.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: